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01782 632346 | 07469 333777
SHELTON NEW ROAD, Stoke-On-Trent, Staffordshire, ST4 6EW

Customer reviews of BASFORD MOTORS LTD

At BASFORD MOTORS LTD we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Based on 213 customer reviews

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  • 5

    By Jan Z on 05 October 2021 | Purchase not verified

    Very friendly staff. Despite a slight delay with my bank (my mistake), the Seller was very helpful and kind. The selection of cars is large and the Fiesta is beautifully preserved. I highly recommend.

  • 5

    Be prepared.

    By Anonymous on 02 October 2021 | Purchase not verified

    This dealer spent time and effort fitting new parts due to a failed M.O.T. This said, it does stand a buyer in good stead to be motor savvy.

  • 5

    Really good, no issues at all

    By Charlie M on 28 September 2021 | Purchase not verified

    Firstly I was given time to look around the cars and test drive with no pressure which was great. Secondly I put a deposit down on a car but then decided it wasn't for me as I couldn't fit 3 child seats in the back, my error. He was under no obligation to give my deposit back, but he did, with no quibble. The car was otherwise perfect, one niggle which he was going to sort. I'd have no problem recommending this garage to others, great guy, great cars priced well, honest and helpful. Thank you

  • 5

    Great Service

    By Anonymous on 17 September 2021 | Purchase not verified

    All staff helpful, couldn’t do enough for me. Got the car ready sooner than expected.

  • 5


    By Anonymous on 28 July 2021 | Purchase not verified

    I Purchased a VAUXHALL CORSA from BASFORD MOTORS about 2 weeks ago and to date I have had no problems at all. Great service, staff are really helpful and friendly. The whole Process was stress and hassle free, I would definitely use BASFORD MOTORS again.

  • 5

    Amazing dealership

    By Carol B on 26 July 2021 | Purchase not verified

    Over the years I have brought two cars back to back from the amazing dealership. I popped down and I saw this beautiful car that stood out which was a mazda 2 the owner is extremely kind and helpful he sorted out my tax and even offered to deliver to my house would definitely recommend and will be returning again thank you 😊

  • 5

    Great honest and highly recommended

    By Jan G on 29 June 2021 | Purchase not verified

    brought car from basford motors 2 years ago it has been great since and pass mot last 2 years with no any problems and still running perfect i would definitely recommend everyone to visit this dealer as they are such honest and great service

  • 5

    Brilliant service

    By katie C on 16 March 2021 | Purchase not verified

    part x my car with Basford motors. Had a good experience from the start, good price and I had an issue with the car to start with but rectified the problem straight away with no problems. would recommend and use this company again.

    Reply from BASFORD MOTORS LTD on 17/03/21

    Many thanks for your review, it was a pleasure dealing with you. Basford Motors

  • 5

    Jetta Silver

    By John J on 21 February 2021 | Purchase not verified

    I visited the dealership looking for a car to buy and I was astonished with how presentable the dealership and the cars were presented !! Staff were lovely from start to finish also they offered to sort out the tax for me and it was a simple process and I was out driving my new car in no time !!

    Reply from BASFORD MOTORS LTD on 17/03/21

    Many thanks for your review, it was a pleasure dealing with you. Basford Motors

  • 5

    Sorted it all out for me! Very nice staff

    By Karen W on 21 February 2021 | Purchase not verified

    The team were very helpful from start to finish! I visited the dealership it was a very presentable and had a wide variety of cars which were extremely presentable I received one of the best customer services ever. The dealership was very COVID safe the huge group of staff were very helpful and also helped me with tax and sorting a days insurance out. I definitely would recommend going to them!

    Reply from BASFORD MOTORS LTD on 21/02/21

    Many thanks for your review, it was a pleasure dealing with you. Basford Motors